Refund Policy
At TpiPay, we strive to provide the best possible service to our customers. If you're not entirely satisfied with your purchase or subscription, we're here to help with a clear and fair refund process.
1. Eligibility for Refunds
- Timeframe: Refund requests must be submitted within 7 days of the original transaction date.
- Service Usage: The service should not have been fully utilized or consumed.
- Validity: The reason for refund must fall under our approved refund conditions, such as technical failure or billing error.
2. Non-Refundable Items
- Custom Services: Software that has been customized and delivered based on user requirements is non-refundable.
- One-Time Fees: Charges collected for one-time services or consultation are not eligible for refunds.
- Activated Services: Any service that has been activated, consumed, or accessed will not qualify for a refund.
3. Refund Process
To initiate a refund, please contact our support team via email at support@tpipay.ai. Include your transaction ID, date of purchase, and a brief explanation of the issue. Once reviewed and approved, refunds will be processed within 7 to 10 business days and returned to the original payment method.
4. Payment Gateway Charges
Please note that any charges levied by the payment gateway (processing fees, transaction charges, etc.) are non-refundable and will be deducted from the total refund amount.
5. Changes to This Policy
TpiPay reserves the right to revise this refund policy at any time. Any changes made will be updated on this page. We recommend reviewing the policy periodically for any modifications.